Dubai is a global hub for air travel, and dnata, a world-class ground service provider, plays a crucial role in ensuring seamless cargo operations at Dubai International Airport (DXB). With a vast network, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability, dnata is constantly hiring cargo agents to strengthen its operations.
Job Summary
A Cargo Agent at dnata is responsible for handling cargo-related activities, including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation, and transportation. The role ensures smooth handling of export and import cargo in compliance with international and airline-specific standards.
Key Responsibilities
- Cargo Handling and Operations
Perform day-to-day operations related to cargo acceptance, delivery, and documentation.
Ensure proper handling of import and export shipments by following International Air Transport Association (IATA) and airline-specific guidelines.
Handle, load, and unload cargo, couriers, and mail from Unit Load Devices (ULDs), aircraft, and trucks.
Operate cargo handling equipment such as tow trucks, forklifts, and conveyor belts. - Compliance with Regulations and Policies
Follow customer service policies, airline-specific procedures, and regulatory guidelines.
Maintain compliance with health, safety, and environmental standards to create a safe workplace.
Coordinate with government authorities (Customs, Municipality, Health, and Police) to facilitate cargo clearance. - Safety and Quality Control
Conduct cargo inspections and validation against documentation to ensure accuracy.
Adhere to safety protocols when handling special cargo like dangerous goods, live animals, and valuable shipments.
Identify and report safety concerns to supervisors for quick resolution. - Team Coordination and Customer Service
Assist and guide Loaders and Equipment Operators in cargo build-up, breakdown, and delivery.
Communicate effectively with airlines, freight forwarders, and customers to ensure efficient cargo movement.
Provide exceptional customer service by addressing queries and resolving cargo-related issues efficiently. - Data Management and Documentation
Enter cargo details into automated systems to maintain accurate records.
Ensure proper cargo documentation for customs clearance and airline compliance.
Maintain detailed reports on cargo acceptance, storage, and delivery.
Qualifications & Experience
To be eligible for a Cargo Agent position at dnata, candidates must meet the following requirements:
Educational Qualifications
High school diploma or equivalent (12 years of schooling)
A Diploma in Logistics, Supply Chain, or a related field is an advantage.
Work Experience
2-4 years of experience in cargo handling, logistics, or aviation operations.
Prior experience in an air cargo warehouse or ground handling company is preferred.
Skills & Competencies
Proficiency in IT and Computer Literacy
Strong English communication skills (spoken and written)
Basic safety awareness to handle cargo securely
Excellent planning and organizational skills
Customer management skills to deal with clients and airline representatives effectively
Benefits of Working at dnata
Working with dnata offers numerous advantages, including:
Competitive Salary and Benefits
Attractive salary packages with periodic increments
Health and life insurance for employees and their families
Annual leave with ticket benefits for travel
Career Growth and Training Opportunities
Continuous on-the-job training and skill development programs
Opportunities for promotion and career advancement within dnata
Access to training for specialized cargo handling certifications
Work Environment and Culture
Inclusive, diverse, and collaborative work culture
Inclusive, diverse, and collaborative work culture
Opportunities to work with leading airlines and logistics companies
A dynamic and fast-paced working environment at Dubai Airport
How to Apply for dnata Cargo Agent Jobs?
If you are interested in a career with dnata, follow these steps to apply:
Step 1: Check Eligibility
Ensure that you meet the qualifications and experience requirements mentioned above.
Step 2: Visit the dnata Careers Portal
Go to the dnata careers page or visit the Emirates Group website to explore available cargo agent positions.
Step 3: Submit Your Application
Upload your resume and cover letter with relevant details.
Provide educational and work experience documents.
Step 4: Attend Interviews and Assessments
Shortlisted candidates will be contacted for an interview and skills assessment.
Successful candidates will undergo medical and security clearance before onboarding.
